How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 5–10 business days depending on your location.

Will my package be discreet?

Yes. All orders are shipped in plain, unbranded packaging to ensure privacy.

Will I receive tracking information?

Yes. You will receive a tracking number via email within 24–48 hours after your order ships.

• Do you accept returns?
  
  Yes, we accept returns within 14 days of delivery. Items must be unused and in original packaging.
  
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  What if my item arrives damaged?
  
  If your item arrives damaged, contact us within 48 hours with photo proof. We will send a replacement or issue a refund.
  
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  Can I return a used product?
  
  Due to hygiene and safety reasons, we do not accept returns on used items.
  

Are your products high quality?

Yes. We carefully select and inspect our products to ensure premium quality and durability.

Are your products legal?

All products are intended for legal use only. It is the customer’s responsibility to comply with local laws.

• Is checkout secure?
  
  Yes. We use encrypted and secure payment systems to protect your information.
  
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  How can I contact support?
  
  You can contact us anytime at:
  
  👉 shoptheglassvault@gmail.com
  

We typically respond within 24 hours.