Refund policy

We stand behind our products and aim to ensure every customer is satisfied.

Return Window
Returns are accepted within 14 days of delivery.

Return Requirements

• Item must be unused

• In original condition

• In original packaging

Due to hygiene and safety standards, used items cannot be returned.

Damaged or Defective Items
If your item arrives damaged, contact us within 48 hours of delivery with photo proof.
We will provide a replacement or full refund at no cost.

Refund Processing
Once your return is received and inspected, refunds will be issued within 5–7 business days to your original payment method.

Non-Refundable Situations

• Used items

• Incorrect address provided at checkout

• Normal wear and tear

To start a return, contact: shoptheglassvault@gmail.com